Return Policy

Refund & Return Policy
Returns
Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately can’t offer a refund or exchange.

To be eligible for a return:

The item must be unused and in original condition
It must be returned in the original packaging
A receipt or proof of purchase is required
Please do not send your purchase back to the manufacturer.

 
Non-Returnable Items
Several types of goods are non-returnable, including:

Products like “Date Unlocked” – once scratched, the product loses its purpose and resale value, and hence cannot be returned or refunded if used
Perishable goods (e.g., food, flowers, newspapers or magazines)
Intimate or sanitary products
Hazardous materials or flammable liquids/gases
Gift cards
Downloadable software
Some health and personal care items
 
Partial Refunds (if applicable)
Partial refunds may be granted for:

Books with obvious signs of use
Opened CDs, DVDs, software, video games, or vinyl records
Any item not in original condition, damaged, or missing parts for reasons not due to our error
Items returned after 30 days from delivery
 
Refunds (if applicable)
Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within a few business days.

 
Late or Missing Refunds
If you haven’t received your refund yet:

Recheck your bank account
Contact your credit card company (it may take time to reflect)
Contact your bank for processing delays
If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 contactpoojakaran@gmail.com

 
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.

 
Exchanges (if applicable)
We only replace items if they are defective or damaged.
To request an exchange, contact us at contactpoojakaran@gmail.com and send the item to:

📦 Pooja Karan Bafna
468 Kilpauk Garden Road
Kilpauk, Chennai, Tamil Nadu – 600010

 
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit.
If it wasn’t marked as a gift, the refund will go to the original purchaser.

 
Shipping Returns
Please return your product to:
📦 Pooja Karan Bafna
468 Kilpauk Garden Road
Kilpauk, Chennai, Tamil Nadu – 600010

You are responsible for your own return shipping costs.
Shipping charges are non-refundable.
If a refund is approved, the return shipping fee will be deducted from the refund.